Rental Policies FAQs
Q: How does pricing work?
A: Most prices are for a one day event. If you desire a longer rental,
please call for long term rates. Items are usually delivered the day before
the event, and picked up the day after, for the one day rate. Whether you
use the item or not, you will be billed for the time out, not usage.
Q: How and when do I pay?
A: Payment is due before the rental items are released to the customer.
We accept MasterCard and Visa. Local checks are accepted with a valid
driver's license.
Q: When should I make my reservation?
A: Early planning ensures product availability. During peak rental
seasons we reserve the right to ask for a deposit on all rentals. All tents
require a deposit to reserve, regardless of the time of year.
Q: What about changes in my order?
A: If an order is canceled at least 48 hours prior to the scheduled
delivery date, the entire deposit will be refunded.
Q: Is there a charge for delivery & pick-up?
A: Delivery & pick-up is available at a nominal fee based on the
distance from our store. Please call for rates.
Q: When will my merchandise be delivered/pick-up?
A: The delivery and pick-up dates will be noted on your reservation
contract by our consultants at the time you place your order. You may
request either AM(8-12) or PM(12-5) delivery / pick-up. Specific times can
be arranged at an additional fee.
Q: Can I make changes to an order?
A: You can make changes to an order up until 12:00 - noon the day before
delivery. Additions are subject to availability.
Q: What if I am not home when the truck arrives for delivery / pick-up?
A: If you know that you will not be home, please call with instructions
as to where the items will be left. If we have no instructions, it will
cause a delay and possible extra charge for rescheduling.
Q: What type of service can I expect when the truck arrives?
A: Standard delivery / pick-up charges are for tailgate drop off. If
delivery / pick-up is to be made to a specific floor or area, an additional
labor charge may be incurred. Our personnel are instructed to neatly stack
all items in a mutually convenient place. Special containers are provided
for china, glassware, ect. to ensure that you receive them sanitized,
undamaged, sparkling and table ready.
Q: Will my rental equipment be set up and taken down?
A: Set up and take down service are available at an additional charge.
These arrangements MUST be made in advance.
Q: What is my responsibility for merchandise return?
A: Responsibility for the items remain with the renter (you) from the
time of receipt to the time of return. All items should be stacked and ready
for pick-up. All china, glassware, etc., should be rinsed and re-packed into
the containers they came in. Linen should be food free, dry and placed in
the laundry bags provided.
Q: What happens if something is broken, damaged or missing?
A: We do charge for missing, broken and damaged items. Be sure that
equipment is secured when not in use and protected from the weather. We do
offer DAMAGE WAIVER as an optional rental feature. This waiver relieves the
renter of liability for accidental damage to rental items. The fee is 10% of
the rental contract. All items damaged or broken MUST be returned to Special
Occasions to be covered. MISSING ITEMS WILL NOT BE COVERED. The damage
waiver fee is non-refundable.